FERIA Return Policy

1. Returns & Exchanges

At FERIA, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may return or exchange it under the following conditions:

• Items must be returned within 7 days of receiving your order.

• The product must be unused, unworn, and in its original packaging with tags attached.

• Items such as hygiene products, skincare, and undergarments are not eligible for return due to safety reasons.

• Discounted or clearance items are non-refundable.

2. How to Initiate a Return

To return an item, follow these simple steps:

1. Contact Our Support Team

   • Email us at support@feria.com with your order number and reason for return.

2. Pack the Item Securely

   • Ensure the product is safely packed to prevent any damage during transit.

3. Ship the Item

   • Send the package to our return center (address will be provided after your request is approved).

   • The customer is responsible for return shipping costs unless the product is defective or incorrect.

3. Refund Policy

Once we receive your returned item:

• We will inspect it and process your refund within 5-7 business days.

• Refunds will be credited back to your original payment method.

• Shipping fees are non-refundable.

4. Exchanges

If you need a different size, color, or replacement for a defective product:

• Follow the same return process and mention that you would like an exchange.

• Exchanges are subject to product availability.

5. Cancellations

• Orders can be canceled within 24 hours of placing them, provided they have not been shipped.

• Once shipped, the standard return process applies.

6. Contact Us

If you have any questions about our return policy, feel free to contact us:

• Email: support@feria.com

• Phone: +8801757698758

• Live Chat: Available on our website during business hours.

Thank you for shopping with FERIA! We appreciate your trust in our products. ?