FERIA Support Policy

1. Customer Support Commitment

At FERIA, we are dedicated to providing exceptional support to our customers. Our support team is available to assist you with any inquiries, orders, or product-related concerns.

2. Support Availability

We offer customer support through multiple channels:

• Email: support@feria.com (Response within 24-48 hours)
• Phone: ++8801757698758 (Available Saturday–Friday, 9 AM – 6 PM)
• Live Chat: Accessible on our website during business hours
• Social Media: Reach out via Facebook, Instagram, or Twitter

3. Types of Support Offered

We provide assistance for:

• Order Inquiries: Checking order status, tracking shipments, and cancellations
• Returns & Refunds: Guidance on our return process and eligibility
• Product Information: Details about our baby and maternity products
• Technical Issues: Assistance with website navigation or checkout problems

4. Response Time

• Email responses within 24-48 hours
• Live chat and phone support offer real-time assistance during business hours
• Social media inquiries are addressed within 24 hours

5. Escalation Process

If your issue is unresolved, you can escalate by:

1. Contacting support@feria.com with “Escalation” in the subject line.
2. Providing order details and a description of the issue.
3. Expecting a response within 2 business days from a senior support representative.

6. Frequently Asked Questions (FAQs)

For quick answers, visit our FAQs section on our website.

7. Feedback & Improvements

We value your feedback! If you have suggestions to improve our service, feel free to email us at feedback@feria.com.

Thank you for choosing FERIA! We are always here to help. ?