1. Returns & Exchanges
We want you to be fully happy with your order. If you need to return or exchange, the conditions are:
- Return within 7 days of receiving the item
- Product must be unused, unworn, and in original packaging with tags
- No returns on hygiene items, skincare, or undergarments
- Discounted or clearance items are final sale
2. How to Initiate a Return
- Contact Us: Email support@feria.com with your order number and reason
- Pack the item: Use secure packaging to prevent damage
- Ship it: We’ll provide a return address after approval
Note: Return shipping is the customer’s responsibility unless the item is defective or wrong.
3. Refund Policy
- Refunds processed within 5-7 business days of receiving your return
- Credited to the original payment method
- Shipping fees are non-refundable
4. Exchanges
If you need another size, color, or received a defective product:
- Follow the return process and mention you'd like an exchange
- Exchanges depend on product availability
5. Cancellations
- Cancel your order within 24 hours if it hasn’t shipped
- After shipping, standard return policy applies
6. Contact Us
We’re happy to help with any return questions:
Thank you for trusting FERIA — where comfort and care meet for babies and moms.
