1. Customer Support Commitment
At FERIA, our support team is committed to providing compassionate and timely assistance. Whether you’re checking on an order or need help choosing the right product, we’ve got your back.
2. Support Availability
- Email: support@feria.com (Response within 24–48 hours)
- Phone: +880 1757 698 758 (Sat–Fri, 9 AM – 6 PM)
- Live Chat: Available on our website during business hours
- Social Media: Facebook, Instagram, Twitter
3. Types of Support Offered
- Order Inquiries: Track your orders, modify, or cancel them
- Returns & Refunds: Assistance with our return policy and process
- Product Information: Details about babywear, skincare, and maternity items
- Technical Issues: Trouble with checkout, login, or browsing
4. Response Time
- Email: Within 24–48 hours
- Live Chat / Phone: Real-time during business hours
- Social Media: Replies within 24 hours
5. Escalation Process
If your concern is not resolved, you can escalate:
- Email support@feria.com with “Escalation” in the subject line
- Include your order number and a brief description of the issue
- A senior representative will respond within 2 business days
6. Frequently Asked Questions (FAQs)
Find answers fast! Visit our FAQs section for quick solutions to common concerns.
7. Feedback & Improvements
Your thoughts help us grow! To share feedback or suggestions, email us at feedback@feria.com.
Thank you for choosing FERIA – your trusted destination for baby and mom care.
